Shipping and Delivery Information

At Insen, we are dedicated to ensuring that your shopping experience is smooth and hassle-free. Our Shipping and Delivery policies are designed to provide you with clear information and transparency regarding your order. Please read the details below to understand how we handle the shipping and delivery of your purchases.

Processing Time

• Order Processing: Once you place an order, our team promptly processes it within 1-2 business days. Please note that orders placed on weekends or public holidays will be processed on the next business day.
• Confirmation: You will receive an order confirmation email immediately after placing your order. Once your order is processed and ready for shipment, we will send you a shipping confirmation email with tracking information.

Shipping Methods and Delivery Times

We offer several shipping options to meet your needs:

Standard Shipping: Delivery within 5-7 business days.

Please note that delivery times are estimates and may vary based on your location and external factors such as weather conditions or carrier delays.

Shipping Rates

Shipping rates are calculated based on the shipping method selected, the weight of the package, and the destination. You can view the shipping charges at checkout before you complete your purchase.

International Shipping

We are pleased to offer international shipping to many countries around the world. Please note the following:

• Customs and Duties: International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country. These charges are the responsibility of the recipient. We recommend checking with your local customs office for more information.
• Delivery Times: International shipping delivery times vary by destination and can take 7-21 business days, depending on the shipping method selected and customs processing times.

Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the status of your shipment on the carrier’s website. If you encounter any issues with tracking your order, please contact our customer service team for assistance.

Shipping Restrictions

Please be aware of the following shipping restrictions:

• We do not ship to P.O. Boxes or APO/FPO addresses.
• Certain products may have shipping restrictions due to size, weight, or regulatory considerations. These restrictions will be noted on the product page.

Lost or Damaged Packages

In the rare event that your package is lost or arrives damaged, please contact our customer service team immediately. We will work with the carrier to investigate the issue and ensure that you receive a replacement or refund as quickly as possible.

Contact Us

If you have any questions or concerns about our Shipping and Delivery policies, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure that your shopping experience with Insen is exceptional.

Return & Exchange Policy

1. We offer 7 days hassle-free returns & exchange from the date of delivery and a further 5-7 days for the returned product(s) to reach us. We also offer reverse pick-up services. A reverse shipment fee of Rs 100 will be deducted at the time of refund per order, regardless of the number of items within that order. This means that if an order contains multiple items, only a single deduction of Rs 100 will be made for the entire order, not on each individual clothing item.

2. Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to the availability of the service in your area pin code.

3. For COD orders, a store credit will be provided within 1-2 working days from the day of return pickup on your registered email address/contact number.

4. Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund would not be provided.

5. Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account. PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE.

6. Payments made with COD option will receive store credit equivalent to the amount paid by you, which can be used anytime.

7. Reward points or store credits are not refundable; and are only redeemable on our store.

8. Shipping Charges are Non-Refundable

9. You can get in touch with us about any issues at our customer support portal by dropping a direct message on our Instagram available Monday-Sunday between 10 am - 7 pm. All pending queries will be solved on priority the next day.

10. Cancellations will only be possible if and till the order has not been dispatched from our warehouse.

11. To maintain strict hygiene standards of our products, we do not accept returns on certain product categories, including but not limited to accessories, sunglasses, perfumes, masks and innerwear i.e boxers, briefs, trunks. INSEN may, at its discretion and without prior notice, change the products or categories to which this policy would apply.